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Account suspensions on Whop can happen for many reasons, including policy violations, fraud, or disputes. This article covers common questions about suspensions, how to resolve them, and our policies on appeals, refunds, and funds.

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Reasons for suspensions

Whop may suspend accounts after an internal review finds terms of service violations, including:
  • Fraudulent payment activity or other fraud
  • Policy violations tied to disputes filed with banks
  • Suspicious behavior detected by our analytics tools
Specific details about fraudulent activity are generally not shared for privacy and security reasons. Each case is reviewed by the Trust & Safety team before a decision is made.

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Resolving suspensions

To resolve a suspension caused by a bank dispute:
  1. Contact your bank to withdraw or cancel the dispute.
  2. Get proof that the dispute was resolved (e.g., a letter, email, or screenshot from your bank).
  3. Send that evidence to Whop Support. The team will review the case and work on reinstating your account.

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Evidence for appeals

For some suspensions, you can submit extra evidence or clarifications for review. For example, you might provide a screen recording that shows:
  • Analytics related to the disputed activity
  • Clear metrics
Suspensions for fraudulent activity are typically permanent and not appealable.

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Handling accounts and funds during suspensions

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Access to funds

When an account is suspended, its balance is placed on hold. In cases of fraudulent activity:
  • Funds cannot be withdrawn and are not released after a set period (e.g., 90 days).
  • Funds may be used to refund buyers for disputed or undelivered transactions.

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Refund requests

If a suspension blocks your access to the Whop Resolution Center:
  • Find the creator’s store or your receipt so you can contact them directly.
  • Refund requests must follow Whop’s policy and eligibility criteria.
  • Avoid filing further bank disputes; repeated disputes can lead to permanent bans.

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Permanent bans and appeal policies

Repeated or serious violations — such as fraudulent payment activity — result in permanent bans that cannot be appealed. Permanently banned users are not allowed to create new accounts.

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Need more help?

If you have questions or a situation that isn’t covered here, contact Whop Support with all relevant details. Understanding and following the platform’s policies helps keep the experience fair and smooth for everyone.