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Account suspensions on Whop can happen for many reasons, including policy violations, fraud, and content violations. This article covers common questions about suspensions, how to appeal them, and Whop’s policies on refunds and funds.

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Businesses and users

Whop can suspend two kinds of account. A business sells products and receives the resulting funds. A user is a person’s account and can hold a personal balance, receive payments for services, and transfer funds to other users. Whop may suspend either kind.

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Reasons for suspensions

Every suspension carries one of the reasons below. The suspension notice names the reason, and the list below uses the same wording.
  • Fraudulent payment activity: fraudulent payments, such as card testing, or using a balance to move funds rather than to buy or sell.
  • Scamming or deceptive practices: scamming buyers, misrepresenting what you offer, untrue income guarantees, or abusive upsells.
  • Unverifiable business: Whop couldn’t verify the business after repeated requests for information.
  • Prohibited business category: selling a product or service on the prohibited list.
  • Prohibited content: posting content the Community Guidelines ban, such as adult content, gore, or illegal material. This also covers conduct such as harassment, slurs, or bullying.
  • Intellectual property infringement: selling products that infringe another person’s or company’s copyright, trademark, or other intellectual property.
  • Excessive dispute activity: a dispute rate over the last 90 days that stays higher than an acceptable level.
  • Sanctions: a confirmed match on a sanctions list, or a jurisdiction under country-wide sanctions.
  • Unsupported jurisdiction: the account operates from a jurisdiction Whop can’t support because of its risk profile, even though the jurisdiction isn’t under country-wide sanctions.
  • Tax authority order: a tax authority, such as the IRS, ordered Whop to hold the funds or the account.
  • Platform request: the platform the business runs under asked Whop to suspend it.
Whop handles most dispute exposure through payment controls and reserves. A suspension for excessive dispute activity comes only after the Trust & Safety team manually reviews the account. Automated systems apply some suspensions. The Trust & Safety team applies others after a review. The Trust & Safety team reviews every appealed suspension.

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Appealing a suspension

You can appeal a suspension, except for the cases listed below. You have 30 days from the suspension notice to use Whop’s suspension appeal flow. The flow delivers the case directly to the Trust & Safety team. A human reviews every appeal. For an automated suspension, the appeal is the first time a person reviews the case. When you appeal, you can submit any information you consider relevant, including:
  • Prior processing statements
  • Social media accounts or your website
  • Proof of fulfillment for the sales in question
  • Any further context on the activity that led to the suspension
The reason for the suspension determines the standard for an appeal:
  • Sanctions and unsupported jurisdiction: Whop lifts these only when documents show that you aren’t the listed person and aren’t in that jurisdiction. You can’t appeal a suspension because you are in the jurisdiction.
  • Fraudulent payment activity: Whop lifts the suspension only when evidence shows that the original finding was wrong.
  • Tax authority order: support can’t lift it. Contact Whop’s legal team at legal@whop.com.
  • Platform request: contact the platform that requested the suspension. Whop Support can’t reverse its decision.
If you don’t appeal within 30 days, or the Trust & Safety team denies your appeal, the suspension stands and the funds handling below runs to its conclusion.

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Handling accounts and funds during suspensions

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Access to funds

When Whop suspends an account, it holds the balance for 90 days by default, which is the window in which a customer can dispute a charge. An existing reserve may extend the hold beyond 90 days, but suspension doesn’t shorten a reserve’s release schedule.
  • You can’t withdraw funds during the hold period, and Whop doesn’t guarantee their release afterward.
  • Whop may use the funds to refund buyers for disputed, undelivered, or misrepresented transactions.

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Refund requests

If a suspension blocks your access to the Whop Resolution Center:
  • Find the creator’s store or your receipt so you can contact them directly.
  • Refund requests must follow Whop’s policy and eligibility criteria.

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Permanent bans

Repeated or serious violations, such as fraudulent payment activity, can result in a permanent ban. Whop adds a permanently banned individual to its platform blocklist. They can’t open a new business or user account. You can appeal a permanent ban within the same 30-day window as any suspension. Whop lifts it only when evidence shows that the original finding was wrong.

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Need more help

If you have questions or a situation that isn’t covered here, contact Whop Support with all relevant details. Understanding and following the platform’s policies helps keep the experience fair and smooth for everyone.