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Account suspensions on Whop can happen for many reasons, including policy violations, fraud, and content violations. This article covers common questions about suspensions, how to appeal them, and Whop’s policies on refunds and funds.

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Businesses and users

Whop can suspend two kinds of account. A business sells products and receives the resulting funds. A user is a person’s account and can hold a personal balance, receive payments for services, and transfer funds to other users. Whop may suspend either kind.

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Reasons for suspensions

Whop may suspend a business or a user for any of the following:
  • Sanctions: a confirmed match on a sanctions list or a sanctioned jurisdiction.
  • Fraudulent activity: fraudulent payment activity, or using a balance to move funds rather than to buy or sell.
  • Content and conduct: phishing, spam, or any other content moderation violation.
  • Prohibited business: selling a product or service on the prohibited list, or misrepresenting what’s sold.
  • Terms of Service: any other conduct that breaches Whop’s Terms of Service.
Whop doesn’t suspend accounts because customers file disputes with banks. Whop handles dispute exposure through payment controls and reserves, not suspension. Automated systems apply some suspensions. The Trust & Safety team applies others after a review. The suspension notice tells you why Whop suspended the account. The Trust & Safety team reviews every appealed suspension.

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Appealing a suspension

You can appeal every suspension. You have 30 days from the suspension notice to use Whop’s suspension appeal flow. The flow delivers the case directly to the Trust & Safety team. A human reviews every appeal. For an automated suspension, the appeal is the first time a person reviews the case. When you appeal, you can submit any information you consider relevant, including:
  • Prior processing statements
  • Social media accounts or your website
  • Proof of fulfillment for the sales in question
  • Any further context on the activity that led to the suspension
The reason for the suspension determines the standard for an appeal. Whop lifts a sanctions block only when documents show that you aren’t the listed person or in a sanctioned jurisdiction. Whop lifts a fraud suspension only when evidence shows that the original finding was wrong. If you don’t appeal within 30 days, or the Trust & Safety team denies your appeal, the suspension stands and the funds handling below runs to its conclusion.

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Handling accounts and funds during suspensions

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Access to funds

When Whop suspends an account, it holds the balance for 120 days by default, which is the window in which a customer can dispute a charge. An existing reserve may extend the hold beyond 120 days, but suspension doesn’t shorten a reserve’s release schedule.
  • You can’t withdraw funds during the hold period, and Whop doesn’t guarantee their release afterward.
  • Whop may use the funds to refund buyers for disputed, undelivered, or misrepresented transactions.

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Refund requests

If a suspension blocks your access to the Whop Resolution Center:
  • Find the creator’s store or your receipt so you can contact them directly.
  • Refund requests must follow Whop’s policy and eligibility criteria.

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Permanent bans

Repeated or serious violations, such as fraudulent payment activity, can result in a permanent ban. Whop adds a permanently banned individual to its platform blocklist. They can’t open a new business or user account. You can appeal a permanent ban within the same 30-day window as any suspension. Whop lifts it only when evidence shows that the original finding was wrong.

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Need more help

If you have questions or a situation that isn’t covered here, contact Whop Support with all relevant details. Understanding and following the platform’s policies helps keep the experience fair and smooth for everyone.