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Account suspensions on Whop can happen for many reasons, including policy violations, fraud, or disputes. This article covers common questions about suspensions, how to resolve them, and Whop’s policies on appeals, refunds, and funds.

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Reasons for suspensions

Whop may suspend accounts after an internal review finds terms of service violations, including:
  • Fraudulent payment activity or other fraud
  • Policy violations tied to disputes filed with banks
  • Suspicious behavior detected by Whop’s analytics tools
Whop doesn’t share specific details about fraudulent activity for privacy and security reasons. The Trust & Safety team reviews each case before making a decision.

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Resolving suspensions

To resolve a suspension caused by a bank dispute:
  1. Contact your bank to withdraw or cancel the dispute.
  2. Get proof that confirms the resolution, such as a letter, email, or screenshot from your bank.
  3. Send that evidence to Whop Support. The team will review the case and work on reinstating your account.

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Evidence for appeals

For some suspensions, you can submit extra evidence or clarifications for review. For example, you might provide a screen recording that shows:
  • Analytics related to the disputed activity
  • Clear metrics
Suspensions for fraudulent activity are typically permanent and not appealable.

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Handling accounts and funds during suspensions

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Access to funds

When Whop suspends an account, it holds the balance for up to 120 days — the window in which a customer can dispute a charge.
  • You can’t withdraw funds during the hold period, and Whop doesn’t guarantee their release afterward.
  • Whop may use the funds to refund buyers for disputed or undelivered transactions.

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Refund requests

If a suspension blocks your access to the Whop Resolution Center:
  • Find the creator’s store or your receipt so you can contact them directly.
  • Refund requests must follow Whop’s policy and eligibility criteria.
  • Avoid filing further bank disputes. Repeated disputes can lead to permanent bans.

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Permanent bans and appeal policies

Repeated or serious violations — such as fraudulent payment activity — result in permanent bans with no appeal. Permanently banned users can’t create new accounts.

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Need more help

If you have questions or a situation that isn’t covered here, contact Whop Support with all relevant details. Understanding and following the platform’s policies helps keep the experience fair and smooth for everyone.