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Maintaining low dispute rates

Keeping your dispute rate low is critical to keeping your business healthy. High dispute rates put you at risk with Whop, credit card networks, and financing partners.

Business health and dispute monitoring

See how to read your Business health dashboard, understand the controls that apply to high-dispute accounts, and get the full playbook for lowering your dispute rate.
To keep your dispute rates low:
  • Have a clear Terms of Service, Return policies, and Refund policies
  • Make sure your customers know where to go to get help — direct them to the Resolution Center on Whop to resolve the issue directly
  • Respond to Resolution Center cases — refund customers where it is deserved to avoid them disputing the payment with their bank
  • Set up auto-responses to Resolution Center cases to automatically refund cases below a certain dollar amount (that you set)
  • Set up early dispute alerts on the Dispute fighter to automatically refund transactions before they officially become a dispute

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Negative balances

Your whop balance can go negative if you have already withdrawn your funds and do not have enough money in your account to cover a dispute or refund. You can pay off your negative balance from the Balances page on your dashboard.