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The Resolution Center is where refund requests and disputes are tracked.

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How to check the status of your Resolution Center case

  1. Log in at whop.com.
  2. Go to Account or Settings and open Resolution Center, or use the link from your case confirmation email.
  3. Open your case to see its status (e.g. Under review, Approved, Denied, More info needed).
  4. If the creator or Whop asked for more information, reply in the case thread or via the link they sent.
This is what each status means on your Resolution Center case:
  • Under review — Your case is being looked at; you may get a reply or request for more details.
  • Approved — A refund or resolution was granted; funds may take a few days to return.
  • Denied — The request was not approved; you may be able to appeal in some cases.
  • Closed — The case is finished.
Respond to any messages or deadlines so your case can be processed.

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Cancel a Resolution Center case

If you no longer want to pursue a refund or dispute, you can cancel the case.
  1. Log in at whop.com.
  2. Open Resolution Center (from Account, Settings, or the link in your case email).
  3. Open the case you want to cancel.
  4. Look for Cancel case, Withdraw request, or Close case and confirm.
After you cancel, the case is closed and no refund or other action will be taken for that request. You can often open a new case later if something changes, subject to Whop’s and the creator’s policies.

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Appeal a Resolution Center case

If your Resolution Center case was denied and you believe the decision was wrong, you may be able to appeal.
  1. Log in at whop.com and open Resolution Center.
  2. Open the denied case.
  3. Look for Appeal or Request review and follow the steps, or reply in the case with new information or reasons.
  4. Submit any extra evidence (screenshots, emails, receipts) that support your appeal.
Appeals are reviewed again by Whop or the creator. Not all cases are eligible for appeal, and approval isn’t guaranteed. Response times can vary. If you don’t see an appeal option, contact Whop support and reference your case.