If you have a problem with a purchase, getting help and requesting a refund is easy through Whop’s Resolution Center.
Whop’s Resolution Center gives you the chance to explain why you deserve a refund, and you will receive a decision within a week maximum.
How to request a refund
If you are logged into Whop:
Go to Orders
Click your profile photo > Orders Find the transaction
Look under Billing history and find the transaction you want refunded
Request a refund
Click the three dots […] and select Request Refund
Explain your situation
Follow the prompts to explain why you deserve a refund
The more evidence you provide, and the more detailed you are in your explanation, the more likely you are to receive a refund. Thoroughly explaining your situation and uploading any relevant evidence will help the merchant — and the Whop team — understand why you deserve a refund.
Can’t find your purchase?
If you’re having trouble logging into Whop, or finding your purchase on Whop:
Find your receipt
Locate your receipt in your email inbox — search for the keywords “Whop” and “order confirmation” under the email you used to make your purchase
Access the product
Click the “Access [product name]” button in the email — this will bring you to the Whop product page
Sign in
Click “Sign in” if you are not already signed into Whop — use the exact email address where you just found your order confirmation email to log in and use the sign-in code sent to your email
Request your refund
Follow the steps above to request your refund via the Resolution Center
