Skip to main content

Documentation Index

Fetch the complete documentation index at: https://docs.whop.com/llms.txt

Use this file to discover all available pages before exploring further.

If you have a problem with a purchase, getting help and requesting a refund is easy through Whop’s Resolution Center. Whop’s Resolution Center gives you the chance to explain why you deserve a refund, and you will receive a decision within a week maximum.

​
How to request a refund

If you are logged into Whop:
1

Go to Orders

Click your profile photo > Orders
2

Find the transaction

Look under Billing history and find the transaction you want refunded
3

Request a refund

Click the three dots […] and select Request Refund
4

Explain your situation

Follow the prompts to explain why you deserve a refund
The more evidence you provide, and the more detailed you are in your explanation, the more likely you are to receive a refund. Thoroughly explaining your situation and uploading any relevant evidence will help the merchant — and the Whop team — understand why you deserve a refund.

​
Can’t find your purchase?

If you’re having trouble logging into Whop, or finding your purchase on Whop:
1

Find your receipt

Locate your receipt in your email inbox — search for the keywords “Whop” and “order confirmation” under the email you used to make your purchase
2

Access the product

Click the “Access [product name]” button in the email — this will bring you to the Whop product page
3

Sign in

Click “Sign in” if you are not already signed into Whop — use the exact email address where you just found your order confirmation email to log in and use the sign-in code sent to your email
4

Request your refund

Follow the steps above to request your refund via the Resolution Center