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If you are seeking a refund or dealing with an unresponsive merchant (creator) on Whop, there are several methods and escalation steps available. This guide walks you through the recommended actions and explains potential consequences for escalations like bank disputes.

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Contacting a merchant directly

To reach a merchant directly, Whop provides several tools:
  • Whop’s messaging feature — Use the messaging function on Whop to communicate with the merchant. You can find the link to message them in the membership or purchase details section of your account. This is the primary and most direct method for refund requests.
  • Other Whop contact links — Many merchants have a direct contact link provided by Whop. Check the purchase confirmation or merchant page for details.
  • Evidence submission to Whop — If you contact the merchant but still need Whop’s involvement, be prepared to submit evidence of your purchase and refund requests through the Resolution Center.

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Options if the merchant is unresponsive

If the merchant does not respond to your requests for refunds or account reinstatements, follow these steps:
  1. Alert Whop — Notify Whop about the merchant’s unresponsiveness. They can contact the creator on your behalf, though their involvement may be limited because refunds are ultimately up to the merchant.
  2. Submit a case to the Resolution Center — Start your refund process in Whop’s Resolution Center. Your case will initially be forwarded to the merchant. If the merchant fails to respond by the provided deadline, the case escalates to Whop’s Trust & Safety team for review and a final decision.
  3. File a formal report — On the merchant’s store page, select Report this company. This prompts a Trust & Safety review.
  4. Final resort — bank dispute — If all direct and Whop-based options fail, you may dispute the charge with your bank. Note that initiating a bank dispute will result in your Whop account being temporarily suspended until a final decision is reached.

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Important considerations

  • The success of refunds often depends on merchants’ response times. Communicate promptly and provide clear evidence of your refund eligibility.
  • Repeated cases of unresponsiveness or unresolved disputes may impact your relationship with Whop and the creator.
  • Always attempt to resolve the matter through Whop’s internal systems before resorting to external disputes.