Contacting a merchant directly
To reach a merchant directly, Whop provides several tools:- Whop’s messaging feature — Use the messaging function on Whop to communicate with the merchant. You can find the link to message them in the membership or purchase details section of your account. This is the primary and most direct method for refund requests.
- Other Whop contact links — Many merchants have a direct contact link provided by Whop. Check the purchase confirmation or merchant page for details.
- Evidence submission to Whop — If you contact the merchant but still need Whop’s involvement, submit evidence of your purchase and refund requests through the Resolution Center.
Options if the merchant is unresponsive
If the merchant doesn’t respond to your requests for refunds or account reinstatements, follow these steps:- Notify Whop — Report the merchant’s unresponsiveness. Whop can contact the creator on your behalf, though the merchant decides whether to issue a refund.
- Submit a case to the Resolution Center — Start your refund process in Whop’s Resolution Center. Whop first forwards your case to the merchant. If the merchant misses the deadline, the case escalates to Whop’s Trust & Safety team for review and a final decision.
- File a formal report — On the merchant’s store page, select Report this company. This prompts a Trust & Safety review.
- Final resort — bank dispute — If all direct and Whop-based options fail, you may dispute the charge with your bank. Whop temporarily suspends your account until the bank reaches a final decision.
Important considerations
- Refund success often depends on merchants’ response times. Communicate clearly and provide evidence of your refund eligibility.
- Repeated cases of unresponsiveness or unresolved disputes may impact your relationship with Whop and the creator.
- Always attempt to resolve the matter through Whop’s internal systems before resorting to external disputes.