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Documentation Index

Fetch the complete documentation index at: https://docs.whop.com/llms.txt

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A resolution center case is a dispute or support case between a user and a company, tracking the issue, status, and outcome.

​
company
object
required

The company involved in this resolution case. Null if the company no longer exists.

​
created_at
string<date-time>
required

The datetime the resolution was created.

Example:

"2023-12-01T05:00:00.401Z"

​
customer_appealed
boolean
required

Whether the customer has filed an appeal after the initial resolution decision.

​
customer_response_actions
enum<string>[]
required

The list of actions currently available to the customer.

The types of responses a customer can make to a resolution.

Available options:
respond,
appeal,
withdraw
​
due_date
string<date-time> | null
required

The deadline by which the next response is required. Null if no deadline is currently active. As a Unix timestamp.

Example:

"2023-12-01T05:00:00.401Z"

​
id
string
required

The unique identifier for the resolution.

Example:

"reso_xxxxxxxxxxxxx"

​
issue
enum<string>
required

The category of the dispute.

Available options:
forgot_to_cancel,
item_not_received,
significantly_not_as_described,
unauthorized_transaction,
product_unacceptable
​
member
object
required

The membership record associated with the disputed payment. Null if the membership no longer exists.

​
merchant_appealed
boolean
required

Whether the merchant has filed an appeal after the initial resolution decision.

​
merchant_response_actions
enum<string>[]
required

The list of actions currently available to the merchant.

The types of responses a merchant can make to a resolution.

Available options:
accept,
deny,
request_more_info,
appeal,
respond
​
payment
object
required

The payment record that is the subject of this resolution case.

​
platform_response_actions
enum<string>[]
required

The list of actions currently available to the Whop platform for moderating this resolution.

The types of responses the platform can make to a resolution.

Available options:
request_buyer_info,
request_merchant_info,
merchant_wins,
merchant_refund
​
resolution_events
object[]
required

The most recent 50 messages, actions, and status changes that have occurred during this resolution case.

​
status
enum<string>
required

The current status of the resolution case, indicating which party needs to respond or if the case is closed.

Available options:
merchant_response_needed,
customer_response_needed,
merchant_info_needed,
customer_info_needed,
under_platform_review,
customer_won,
merchant_won,
customer_withdrew
​
updated_at
string<date-time>
required

The datetime the resolution was last updated.

Example:

"2023-12-01T05:00:00.401Z"

​
user
object
required

The customer (buyer) who filed this resolution case.