Resolution Center Case

{
	"company": {
		"id": "biz_xxxxxxxxxxxxxx",
		"title": "Pickaxe"
	},
	"created_at": "2023-12-01T05:00:00.401Z",
	"customer_appealed": true,
	"customer_response_actions": ["respond"],
	"due_date": "2023-12-01T05:00:00.401Z",
	"id": "reso_xxxxxxxxxxxxx",
	"issue": "forgot_to_cancel",
	"member": {
		"id": "<string>"
	},
	"merchant_appealed": true,
	"merchant_response_actions": ["accept"],
	"payment": {
		"created_at": "2023-12-01T05:00:00.401Z",
		"currency": "usd",
		"id": "pay_xxxxxxxxxxxxxx",
		"paid_at": "2023-12-01T05:00:00.401Z",
		"subtotal": 6.9,
		"total": 6.9
	},
	"platform_response_actions": ["request_buyer_info"],
	"resolution_events": [
		{
			"action": "created",
			"created_at": "2023-12-01T05:00:00.401Z",
			"details": "I did not authorize this purchase.",
			"id": "revt_xxxxxxxxxxxxx",
			"reporter_type": "merchant"
		}
	],
	"status": "merchant_response_needed",
	"updated_at": "2023-12-01T05:00:00.401Z",
	"user": {
		"id": "user_xxxxxxxxxxxxx",
		"name": "John Doe",
		"username": "johndoe42"
	}
}

company

object | null

required

The company involved in this resolution case. Null if the company no longer exists.

Show child attributes

string

required

The unique identifier for the company.Example: biz_xxxxxxxxxxxxxx

title

string

required

The display name of the company shown to customers.Example: Pickaxe

created_at

string<date-time>

required

The datetime the resolution was created.Example: 2023-12-01T05:00:00.401Z

customer_appealed

boolean

required

Whether the customer has filed an appeal after the initial resolution decision.

customer_response_actions

array<ResolutionCenterCaseCustomerResponses>

required

The list of actions currently available to the customer.Available options: respond, appeal, withdraw

due_date

string<date-time> | null

required

The deadline by which the next response is required. Null if no deadline is currently active. As a Unix timestamp.Example: 2023-12-01T05:00:00.401Z

string

required

The unique identifier for the resolution.Example: reso_xxxxxxxxxxxxx

issue

ResolutionCenterCaseIssueTypes

required

The category of the dispute.Available options: forgot_to_cancel, item_not_received, significantly_not_as_described, unauthorized_transaction, product_unacceptable

member

object | null

required

The membership record associated with the disputed payment. Null if the membership no longer exists.

Show child attributes

string

required

The unique identifier for the extra public member.

merchant_appealed

boolean

required

Whether the merchant has filed an appeal after the initial resolution decision.

merchant_response_actions

array<ResolutionCenterCaseMerchantResponses>

required

The list of actions currently available to the merchant.Available options: accept, deny, request_more_info, appeal, respond

payment

object

required

The payment record that is the subject of this resolution case.

Show child attributes

created_at

string<date-time>

required

The datetime the payment was created.Example: 2023-12-01T05:00:00.401Z

currency

Currencies | null

required

The three-letter ISO currency code for this payment (e.g., ‘usd’, ‘eur’).Available options: usd, sgd, inr, aud, brl, cad, dkk, eur, nok, gbp, sek, chf, hkd, huf, jpy, mxn, myr, pln, czk, nzd, aed, eth, ape, cop, ron, thb, bgn, idr, dop, php, try, krw, twd, vnd, pkr, clp, uyu, ars, zar, dzd, tnd, mad, kes, kwd, jod, all, xcd, amd, bsd, bhd, bob, bam, khr, crc, xof, egp, etb, gmd, ghs, gtq, gyd, ils, jmd, mop, mga, mur, mdl, mnt, nad, ngn, mkd, omr, pyg, pen, qar, rwf, sar, rsd, lkr, tzs, ttd, uzs, rub, btc, cny, usdt, kzt, awg, whop_usd, xau

string

required

The unique identifier for the payment.Example: pay_xxxxxxxxxxxxxx

paid_at

string<date-time> | null

required

The time at which this payment was successfully collected. Null if the payment has not yet succeeded. As a Unix timestamp.Example: 2023-12-01T05:00:00.401Z

subtotal

number | null

required

The payment amount before taxes and discounts are applied. In the currency specified by the currency field.Example: 6.9

total

number

required

The total amount charged to the customer for this payment, including taxes and after any discounts. In the currency specified by the currency field.Example: 6.9

platform_response_actions

array<ResolutionCenterCasePlatformResponses>

required

The list of actions currently available to the Whop platform for moderating this resolution.Available options: request_buyer_info, request_merchant_info, merchant_wins, merchant_refund

resolution_events

array<object>

required

The most recent 50 messages, actions, and status changes that have occurred during this resolution case.

Show child attributes

action

ResolutionCenterCaseActions

required

The type of action recorded in this event.Available options: created, responded, accepted, denied, appealed, withdrew, requested_more_info, escalated, dispute_opened, dispute_customer_won, dispute_merchant_won

created_at

string<date-time>

required

The datetime the resolution event was created.Example: 2023-12-01T05:00:00.401Z

details

string | null

required

The message body or additional context provided with this resolution event. Null if no details were included.Example: I did not authorize this purchase.

string

required

The unique identifier for the resolution event.Example: revt_xxxxxxxxxxxxx

reporter_type

ResolutionCenterCaseReporters

required

The party who performed this action.Available options: merchant, customer, platform, system

status

ResolutionCenterCaseStatuses

required

The current status of the resolution case, indicating which party needs to respond or if the case is closed.Available options: merchant_response_needed, customer_response_needed, merchant_info_needed, customer_info_needed, under_platform_review, customer_won, merchant_won, customer_withdrew

updated_at

string<date-time>

required

The datetime the resolution was last updated.Example: 2023-12-01T05:00:00.401Z

user

object

required

The customer (buyer) who filed this resolution case.

Show child attributes

string

required

The unique identifier for the user.Example: user_xxxxxxxxxxxxx

name

string | null

required

The user’s display name shown on their public profile.Example: John Doe

username

string

required

The user’s unique username shown on their public profile.Example: johndoe42