Skip to main content
WEBHOOK
resolution_center_case.created
{
  "id": "msg_xxxxxxxxxxxxxxxxxxxxxxxx",
  "api_version": "v1",
  "timestamp": "2025-01-01T00:00:00.000Z",
  "type": "resolution_center_case.created",
  "data": {
    "id": "reso_xxxxxxxxxxxxx",
    "status": "merchant_response_needed",
    "issue": "forgot_to_cancel",
    "created_at": "2023-12-01T05:00:00.401Z",
    "updated_at": "2023-12-01T05:00:00.401Z",
    "due_date": "2023-12-01T05:00:00.401Z",
    "customer_appealed": true,
    "merchant_appealed": true,
    "customer_response_actions": [
      "respond"
    ],
    "merchant_response_actions": [
      "accept"
    ],
    "company": {
      "id": "biz_xxxxxxxxxxxxxx",
      "title": "Pickaxe"
    },
    "user": {
      "id": "user_xxxxxxxxxxxxx",
      "name": "John Doe",
      "username": "johndoe42"
    },
    "platform_response_actions": [
      "request_buyer_info"
    ],
    "payment": {
      "id": "pay_xxxxxxxxxxxxxx",
      "currency": "usd",
      "created_at": "2023-12-01T05:00:00.401Z",
      "paid_at": "2023-12-01T05:00:00.401Z",
      "total": 6.9,
      "subtotal": 6.9
    },
    "member": {
      "id": "<string>"
    },
    "resolution_events": [
      {
        "id": "revt_xxxxxxxxxxxxx",
        "action": "created",
        "reporter_type": "merchant",
        "details": "I did not authorize this purchase.",
        "created_at": "2023-12-01T05:00:00.401Z"
      }
    ]
  },
  "company_id": "biz_xxxxxxxxxxxxxx"
}

Headers

​
webhook-id
string
required

A unique identifier for this webhook request

Example:

"msg_xxxxxxxxxxxxxxxxxxxxxxxx"

​
webhook-signature
string
required

The signature of the webhook request with the webhook version prepended

Example:

"v1,BASE64ENCODEDSIGNATURE"

​
webhook-timestamp
string
required

The timestamp in seconds since the Unix epoch that the webhook was sent at on the server

Example:

"1727606400"

Body

application/json
​
id
string
required

A unique ID for every single webhook request

Example:

"msg_xxxxxxxxxxxxxxxxxxxxxxxx"

​
api_version
string
required

The API version for this webhook

Allowed value: "v1"
Example:

"v1"

​
timestamp
string<date-time>
required

The timestamp in ISO 8601 format that the webhook was sent at on the server

Example:

"2025-01-01T00:00:00.000Z"

​
type
string
required

The webhook event type

Allowed value: "resolution_center_case.created"
Example:

"resolution_center_case.created"

​
data
object
required

A resolution center case is a dispute or support case between a user and a company, tracking the issue, status, and outcome.

​
company_id
string | null

The company ID that this webhook event is associated with

Example:

"biz_xxxxxxxxxxxxxx"

Response

200

Return a 200 status to indicate that the data was received successfully