Support Channel

{
	"account_id": "<string>",
	"company_id": "<string>",
	"custom_name": "Project Alpha Team",
	"customer_user": {
		"id": "user_xxxxxxxxxxxxx",
		"name": "John Doe",
		"username": "johndoe42"
	},
	"id": "<string>",
	"last_message": {
		"attachments": [
			{
				"content_type": "image/jpeg",
				"filename": "document.pdf"
			}
		],
		"content": "Hey, are you available for a **quick call**?",
		"created_at": "2023-12-01T05:00:00.401Z",
		"gifs": [
			{
				"slug": "<string>"
			}
		],
		"id": "<string>",
		"poll": {
			"options": [
				{
					"id": "<string>"
				}
			]
		},
		"user_id": "<string>"
	},
	"last_message_at": "2023-12-01T05:00:00.401Z",
	"needs_reply": true,
	"participated": true,
	"resolved_at": "2023-12-01T05:00:00.401Z",
	"unread": true
}

{
	"account_id": "<string>",
	"company_id": "<string>",
	"custom_name": "Project Alpha Team",
	"customer_user": {
		"id": "user_xxxxxxxxxxxxx",
		"name": "John Doe",
		"username": "johndoe42"
	},
	"id": "<string>",
	"last_message": {
		"attachments": [
			{
				"content_type": "image/jpeg",
				"filename": "document.pdf"
			}
		],
		"content": "Hey, are you available for a **quick call**?",
		"created_at": "2023-12-01T05:00:00.401Z",
		"gifs": [
			{
				"slug": "<string>"
			}
		],
		"id": "<string>",
		"poll": {
			"options": [
				{
					"id": "<string>"
				}
			]
		},
		"user_id": "<string>"
	},
	"last_message_at": "2023-12-01T05:00:00.401Z",
	"needs_reply": true,
	"participated": true,
	"resolved_at": "2023-12-01T05:00:00.401Z",
	"unread": true
}

{
	"account_id": "<string>",
	"company_id": "<string>",
	"custom_name": "Project Alpha Team",
	"customer_user": {
		"id": "user_xxxxxxxxxxxxx",
		"name": "John Doe",
		"username": "johndoe42"
	},
	"id": "<string>",
	"last_message": {
		"attachments": [
			{
				"content_type": "image/jpeg",
				"filename": "document.pdf"
			}
		],
		"content": "Hey, are you available for a **quick call**?",
		"created_at": "2023-12-01T05:00:00.401Z",
		"gifs": [
			{
				"slug": "<string>"
			}
		],
		"id": "<string>",
		"poll": {
			"options": [
				{
					"id": "<string>"
				}
			]
		},
		"user_id": "<string>"
	},
	"last_message_at": "2023-12-01T05:00:00.401Z",
	"needs_reply": true,
	"participated": true,
	"resolved_at": "2023-12-01T05:00:00.401Z",
	"unread": true
}

string | null

required

The unique identifier of the account associated with this channel. Null if this is not a support or account-scoped conversation.

string | null

required

The unique identifier of the account associated with this channel. Null if this is not a support or account-scoped conversation.

string | null

required

A custom display name assigned to this channel by the user. Null if no custom name has been set.Example: Project Alpha Team

object | null

required

The customer who initiated this support conversation. Null if this is not a support chat.

Show child attributes

string

required

The unique identifier for the user.Example: user_xxxxxxxxxxxxx

string | null

required

The user’s display name shown on their public profile.Example: John Doe

string

required

The user’s unique username shown on their public profile.Example: johndoe42

string

required

The unique identifier for the entity

object | null

required

The most recent message in this channel. Null if no messages have been sent, or when listing support channels without include_last_message.

Show child attributes

array<object>

required

A list of all attachments on this message, including files and media.

Show child attributes

string | null

required

Uploaded file MIME type, such as image/jpeg, video/mp4, or audio/mpeg.Example: image/jpeg

string | null

required

The original filename of the uploaded attachment, including its file extension.Example: document.pdf

string | null

required

The message content formatted as Markdown. Null if the message has no text content.Example: Hey, are you available for a **quick call**?

string<date-time>

required

The timestamp when this message was originally created.Example: 2023-12-01T05:00:00.401Z

array<object>

required

A list of GIF animations attached to this message.

Show child attributes

string

required

The unique identifier of the GIF

string

required

object | null

required

A poll attached to this message. Null if the message does not contain a poll.

Show child attributes

array<object> | null

required

The options for the poll

Show child attributes

string

required

The unique identifier for the poll option.

string

required

The unique identifier of the user who authored this message.

string<date-time> | null

required

The timestamp when the most recent message was sent in this channel. Null if no messages have been sent.Example: 2023-12-01T05:00:00.401Z

boolean | null

required

Whether the customer sent the latest message and the linked support ticket is unresolved. Null if not a support chat.

boolean | null

required

Whether the authenticated user has joined this channel as a participant. Null when the caller is not a user, or when listing support channels without include_participated.

string<date-time> | null

required

The timestamp when the linked support ticket was marked as resolved. Null if unresolved or not a support chat.Example: 2023-12-01T05:00:00.401Z

boolean | null

required

Whether this channel has a message from someone else that the authenticated user has not viewed yet. Null when the caller is not a user, or when listing support channels without include_last_message.

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