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{
	"company_id": "<string>",
	"custom_name": "Project Alpha Team",
	"customer_user": {
		"id": "user_xxxxxxxxxxxxx",
		"name": "John Doe",
		"username": "johndoe42"
	},
	"id": "<string>",
	"last_message_at": "2023-12-01T05:00:00.401Z",
	"resolved_at": "2023-12-01T05:00:00.401Z"
}
​
company_id
string | null
required
The unique identifier of the company associated with this channel. Null if this is not a support or company-scoped conversation.
​
custom_name
string | null
required
A custom display name assigned to this channel by the user. Null if no custom name has been set.Example: Project Alpha Team
​
customer_user
object | null
required
The customer who initiated this support conversation. Null if this is not a support chat.
​
id
string
required
The unique identifier for the entity
​
last_message_at
string<date-time> | null
required
The timestamp when the most recent message was sent in this channel. Null if no messages have been sent.Example: 2023-12-01T05:00:00.401Z
​
resolved_at
string<date-time> | null
required
The timestamp when the linked support ticket was marked as resolved. Null if unresolved or not a support chat.Example: 2023-12-01T05:00:00.401Z