Support Channel

{
	"company_id": "<string>",
	"custom_name": "Project Alpha Team",
	"customer_user": {
		"id": "user_xxxxxxxxxxxxx",
		"name": "John Doe",
		"username": "johndoe42"
	},
	"id": "<string>",
	"last_message_at": "2023-12-01T05:00:00.401Z",
	"resolved_at": "2023-12-01T05:00:00.401Z"
}

{
	"company_id": "<string>",
	"custom_name": "Project Alpha Team",
	"customer_user": {
		"id": "user_xxxxxxxxxxxxx",
		"name": "John Doe",
		"username": "johndoe42"
	},
	"id": "<string>",
	"last_message_at": "2023-12-01T05:00:00.401Z",
	"resolved_at": "2023-12-01T05:00:00.401Z"
}

string | null

required

The unique identifier of the company associated with this channel. Null if this is not a support or company-scoped conversation.

string | null

required

A custom display name assigned to this channel by the user. Null if no custom name has been set.Example: Project Alpha Team

object | null

required

The customer who initiated this support conversation. Null if this is not a support chat.

Show child attributes

string

required

The unique identifier for the user.Example: user_xxxxxxxxxxxxx

string | null

required

The user’s display name shown on their public profile.Example: John Doe

string

required

The user’s unique username shown on their public profile.Example: johndoe42

string

required

The unique identifier for the entity

string<date-time> | null

required

The timestamp when the most recent message was sent in this channel. Null if no messages have been sent.Example: 2023-12-01T05:00:00.401Z

string<date-time> | null

required

The timestamp when the linked support ticket was marked as resolved. Null if unresolved or not a support chat.Example: 2023-12-01T05:00:00.401Z

Chat reaction created

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