Look Up Shipment
Finds the delivery for a purchase from an account with customer tracking turned on, using exactly one order or tracking number plus the buyer’s current receipt email. No authentication is required and no sign-in or session is created. Email matching ignores case and surrounding whitespace, but dots and +tags must match. Every miss returns the same 404: an unknown account, tracking turned off, a wrong number or email, an unpaid order or a purchase with nothing to ship. shipment is null while a paid physical purchase has no tracking yet. Limited to 30 attempts per five minutes per client IP. Responses are never cached or replayed with Idempotency-Key.
Headers
A unique key that makes this request safe to retry. See Idempotent requests.
255"d9105228-4a08-46b1-8b91-42fed586d383"
Pins the request to a dated API version.
"2026-10-15-1"
Body
The selling account, prefixed biz_.
255"biz_xxxxxxxxxxxxxx"
The buyer's current receipt email.
254"marcus@shinetime.example"
The payment ID prefixed pay_, or the order number printed on the receipt (optional leading #). Supply this or tracking_number, not both.
255"pay_xxxxxxxxxxxxxx"
The exact carrier tracking number. Supply this or order_number, not both.
255
