List Resolution Center Cases
Lists resolution center cases. Without account_id you get every case you can read — the ones you opened as a buyer and every account you are a team member of; the filters narrow that list.
Authorizations
An Account API key, account-scoped JWT, App API key, or user OAuth token. Prepend the key or token with Bearer, for example Bearer ***************************.
Headers
Pins the request to a dated API version.
"2026-08-13"
Query Parameters
Only cases filed against this account (biz_ tag). With read access to the account this lists its whole queue; without, only the cases you opened against it.
Only cases opened by this customer — a user_ tag, or me for the calling user. It narrows what you can already read, so me lists the cases you opened without the ones on accounts you are a team member of.
The number of cases to return (default 20, max 100).
A cursor; returns cases after this position.
The number of cases to return from the end of the range.
A cursor; returns cases before this position.
The field to sort cases by.
created_at, response_due_at Sort direction.
asc, desc Only cases in these statuses. Repeat the parameter to pass several — one paginated list covers all of them.
awaiting_merchant, awaiting_customer, under_review, closed Only cases opened for these reasons. Repeat the parameter to pass several.
fraudulent, product_not_received, not_as_described, product_unacceptable, subscription_canceled Only closed cases that ended these ways. Repeat the parameter to pass several.
customer_won, merchant_won, withdrawn Only cases created before this ISO 8601 timestamp.
Only cases created after this ISO 8601 timestamp.

