Submit evidence
Submit a payment dispute to the payment processor for review. Once submitted, no further edits can be made.
Required permissions:
payment:disputeplan:basic:readaccess_pass:basic:readcompany:basic:readpayment:basic:readmember:email:readmember:basic:readmember:phone:read
Authorizations
A company API key, company scoped JWT, app API key, or user OAuth token. You must prepend your key/token with the word 'Bearer', which will look like Bearer ***************************
Path Parameters
The unique identifier of the dispute to submit to the payment processor for review.
"dspt_xxxxxxxxxxxxx"
Response
A successful response
A dispute is a chargeback or payment challenge filed against a company, including evidence and response status.
A log of IP-based access activity for the customer on Whop, submitted as evidence in the dispute.
"192.168.1.1 - 2024-01-15 12:00:00 UTC"
The disputed amount in the specified currency, formatted as a decimal.
6.9
The customer's billing address from their payment details, submitted as evidence in the dispute.
"123 Main St, New York, NY 10001"
The cancellation policy document uploaded as dispute evidence. Null if no cancellation policy has been provided.
A text disclosure describing the company's cancellation policy, submitted as dispute evidence.
"All sales are final. No refunds after 30 days."
The company that the dispute was filed against.
The datetime the dispute was created.
"2023-12-01T05:00:00.401Z"
The three-letter ISO currency code for the disputed amount.
usd, sgd, inr, aud, brl, cad, dkk, eur, nok, gbp, sek, chf, hkd, huf, jpy, mxn, myr, pln, czk, nzd, aed, eth, ape, cop, ron, thb, bgn, idr, dop, php, try, krw, twd, vnd, pkr, clp, uyu, ars, zar, dzd, tnd, mad, kes, kwd, jod, all, xcd, amd, bsd, bhd, bob, bam, khr, crc, xof, egp, etb, gmd, ghs, gtq, gyd, ils, jmd, mop, mga, mur, mdl, mnt, nad, ngn, mkd, omr, pyg, pen, qar, rwf, sar, rsd, lkr, tzs, ttd, uzs, rub, btc, cny, usdt, kzt, awg, whop_usd, xau Evidence of customer communication or product usage, uploaded as a dispute attachment. Null if not provided.
The customer's email address from their payment details, included in the evidence packet sent to the payment processor. Editable before submission.
"customer@example.com"
The customer's full name from their payment details, included in the evidence packet sent to the payment processor. Editable before submission.
"Jane Doe"
Whether the dispute evidence can still be edited and submitted.
The unique identifier for the dispute.
"dspt_xxxxxxxxxxxxx"
The deadline by which dispute evidence must be submitted. Null if no response deadline is set.
"2023-12-01T05:00:00.401Z"
Additional freeform notes submitted by the company as part of the dispute evidence.
"Customer used the product for 3 months before disputing."
The original payment that was disputed.
The plan associated with the disputed payment. Null if the dispute is not linked to a specific plan.
The product associated with the disputed payment. Null if the dispute is not linked to a specific product.
A description of the product or service provided, submitted as dispute evidence.
"Monthly subscription to premium analytics dashboard."
A human-readable reason for the dispute.
"Product Not Received"
The refund policy document uploaded as dispute evidence. Null if no refund policy has been provided.
A text disclosure describing the company's refund policy, submitted as dispute evidence.
"Refunds available within 14 days of purchase."
An explanation from the company for why a refund was refused, submitted as dispute evidence.
"The customer exceeded the refund window by 60 days."
The date when the product or service was delivered to the customer, submitted as dispute evidence.
"2024-01-15"
The current status of the dispute lifecycle, such as needs_response, under_review, won, or lost.
warning_needs_response, warning_under_review, warning_closed, needs_response, under_review, won, lost, closed, other An additional attachment that does not fit into the standard evidence categories. Null if not provided.
Whether the dispute was automatically resolved through Visa Rapid Dispute Resolution (RDR).

