Lasso

Lasso is a checkout platform that connects your Shopify store to Whop’s payment infrastructure. With Lasso + Whop, you get predictable T+3 business day payouts, built-in dispute management, and access to Whop’s full suite of payment methods — independent of Shopify Payments.

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Getting started

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Onboard a new store

Adding a store under an existing Lasso account

In Lasso, click your brand name (top right) and go to Account Settings > Stores (top) > Add Store (top right). Fill in all details including “Store Name” (top left), click Save, complete the paywall, and proceed through the onboarding flow.

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Remove/disable VAT tax collection

During onboarding, fill out the VAT removal form: whoponboarding.com/lasso

• This form must be submitted before store approval
• Once submitted, the Whop team confirms VAT is turned off on the backend
• US-based stores do not need VAT removal
• The Whop BizID is required to confirm removal (format: biz_XXXXX)

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Set up the DNS record for your checkout domain

Go to your domain host (GoDaddy, Namecheap, Cloudflare, etc.) and add a new DNS record:

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Install the Lasso code in your Shopify theme

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Add a second/additional store

• Whop review required first — send screenshots of new store metrics (revenue, chargeback rate, shipping/delivery performance for last 90 days)
• Each additional store is $199/month
• Create a new Whop business: Whop > blue plus (top left) > Physical Products > follow creation flow
• Complete KYC on the new Whop business
• In Lasso: Brand name (top right) > Account Settings > Stores > Add Store (top right) > fill details > complete paywall > follow onboarding flow
• Theme code installation is the same as initial onboarding
• Each store needs its own DNS record

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Switch/rebrand to a new Shopify store

Full brand switch checklist

• DNS: Get new DNS record > add CNAME to new domain host
• Lasso — Shopify Integration: Integrations > Shopify > reconnect with new store (may need to reset integration first — reach out to the Lasso team if you need assistance)
• Lasso — Account Settings: Brand name (top right) > Account Settings > Stores > Edit > update all details
• Lasso — Flows: Update all branding in payment page and confirmation page
• Lasso — Theme Code: Install new code snippet in duplicate theme of new store
• Whop — Checkout Settings: Settings (bottom left) > Checkout > update: checkout success redirect URL, custom statement descriptor, payment domain
• Whop — Brand Name: Click brand name (top left) > change to new store name
• Tracking: Reconnect tracking integrations (Meta CAPI, WeTracked, Triple Whale, etc.)

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Approval requirements

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Payments & payouts

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Payout schedule

• Funds settle in 3 business days (T+3), excluding weekends
• No payouts on weekends
• Automatic withdrawals: Whop > Payouts > 3 dots (top right) > “Automatic Withdrawals” > set up payout account
• Manual withdrawals can also be requested from the Payouts page
• Payout currency depends on the KYC country and connected bank account
• If your bank currency differs from customer payment currency, FX fees apply

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Fees and pricing

Additional fees (when applicable):

• Cross-border transaction fee (payout country ≠ customer country)
• Currency conversion fee: ~0.5%
• Klarna/BNPL may carry different rates

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Currency and conversion fees

• Customers are charged in the currency configured in your Whop checkout
• If payout bank currency ≠ customer payment currency → FX conversion ~0.5%
• Cross-border fees apply when KYC country ≠ customer country
• EUR payouts require EUR KYC + EUR bank account
• To change payout currency: Whop > Payouts > 3 dots > Change Account Details > re-KYC

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Refunds and negative balances

• Refunds are processed through the Whop dashboard
• Insufficient funds: You must manually top up before refunding
• Top up method: Create a checkout link for the needed amount and pay it yourself
• Negative balance: Must be manually paid off
• Auto-refund threshold can be set in Whop resolution center settings

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KYC and account details

• KYC is done in Whop > Payouts > “Verify your identity”
• To change account details (e.g., switch payout country): Whop > Payouts > 3 dots (top right) > Change Account Details > re-KYC with new details
• KYC must match the bank account country for proper payouts
• If KYC’d with EU details, cannot payout to a US bank (and vice versa)

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Disputes & risk

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Chargebacks and disputes

Thresholds: Management:

• Disputes appear in Whop > Payments > Disputes
• Whop has a built-in resolution center
• “Accept” on a chargeback = you lose the dispute and refund the customer

Prevention:

• Auto-refund in resolution center: Set a dollar threshold to auto-refund cases (prevents chargebacks when banks redirect customers to Whop support)
• Disputifier and similar apps work alongside Whop
• Disputes guide

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Rolling reserve

When applied:

• New stores with limited history: 5–10% rolling reserve
• Dispute rate above 1%: 10% rolling reserve
• Dispute rate above 3%: Can escalate to 100%
• CNY/peak periods with delivery delays: Temporary reserves

Standard terms:

• 5–10% of transaction volume held for 90 days on a rolling basis
• Reserve can be negotiated based on track record and volume

How to avoid or reduce:

• Dispute rate below 1%
• Average delivery time under 14 days
• $250k+ processed in last 30 days
• Good fulfillment data (use tracking apps like Parcel Panel)
• Can negotiate removal after a proven track record

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Shopify Payments holds

This is a primary reason merchants switch to Lasso + Whop — Shopify Payments holds are unpredictable.

• Lasso + Whop processes payments independently from Shopify Payments
• Shopify Payments can be disabled once Lasso is live (Shopify store still used for product management and fulfillment)
• Merchants with existing Shopify holds can onboard while the hold is active
• Lasso provides predictable T+3 business day payouts

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Features & integrations

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Post-purchase upsells

• Products with variants (multiple sizes/colors) not yet supported
• Both Whop AND Lasso must activate upsell functionality for your store — request via your Whop team rep
• One-click upsell is supported
• Cart upsell sizing/display can be customized
• Setup: Lasso > Upsells > add products

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Klarna

• Availability: EU only (not UK, not US)
• Dispute threshold: Klarna auto-disables at 1% dispute rate across ALL payment methods (hard rule)
• No dispute mitigation systems for Klarna
• Payouts: Same T+3 business days as other methods
• Finance transactions via Klarna that reach the resolution center are auto-refunded to protect account health

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Ad tracking and CAPI

Meta (Facebook) CAPI:

• Built-in integration: Lasso > Integrations > Meta > enter Pixel ID + Access Token
• If using WeTracked or Triple Whale, disable Lasso’s CAPI to prevent double attribution

Supported tracking tools:

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Affiliates and data visibility

• Affiliates who referred you can see limited data on the affiliate dashboard
• This may include store URL, revenue, and chargeback metrics
• Check with your Whop team rep on exact visibility settings

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Team member roles

• Team members can be added with specific role permissions
• For refunds/disputes handling, assign the appropriate access level
• Check Whop dashboard > Team settings for available roles

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Key links