Whop Business FAQ
External transfer
If you are currently using another service or software to manage your payments with Stripe, you can switch to Whop very easily.
We have created a CSV/Excel/Google Sheet template that you can follow to have your subscriptions seamlessly imported into the dashboard.
​Click here to download/view the template.
Here are the following data points and what we need for each customer.
  1. 1.
    Discord ID - 18 digit number that directly identifies a user in your Discord server. Click here to learn more about Discord IDs and how to find them.
  2. 2.
    Email - A valid email address that is associated with the user or their Stripe customer profile.
  3. 3.
    Stripe Customer ID - This is the unique identifier for the individual that is subscribed to your product. You can find the customer ID by searching for the customer on your Stripe dashboard and opening the customer profile, or by using the Stripe API. (Ex. cus_K5Zj9s0YDKd0Sc)
  4. 4.
    Stripe Subscription ID - [REQUIRED] This is a unique identifier associated with each individual subscription on your Stripe account. You can find it by opening a customer profile on the Stripe dashboard and clicking on the active subscription, or by using the Stripe API. (Ex. sub_1KeiMYCXdfp1jQhW6TaQwuuG)
  5. 5.
    Lifetime - [REQUIRED] If the customer paid for "lifetime" access (with no recurring payments) or were given a free license, type "True" in this column. All of these users will be imported as non-recurring subscriptions under a single product. If they are a recurring paid subscription, enter "False". Typically most users will have "False" entered in this column.
  6. 6.
    License Key - A string of numbers and/or letters used for validating access to your software (if applicable). If left blank, Whop will generate one for each subscription automatically. (Ex. B3C6180-0D2209E6-2105E4W)
If you want to import Discord users, including Discord ID in the sheet is required. Otherwise, if Discord access is not a part of your product just including email is fine.
Once you have completed compiling your data, share or email your sheet with [email protected]. We will then download and process the data internally to bring your customers into your Whop Business dashboard.
If you haven't already, you'll want to open a ticket in our Discord server so we can confirm your import data and guide you through the onboarding process.
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